Privacy Policy

1. Introduction

At Civicrowe ("we", "our", or "us"), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, interact with us, or use our services.

We are based in the United Kingdom and operate in accordance with the UK Data Protection Act 2018, the UK GDPR, and other applicable data protection laws. Our registered address is No1, 26 Whitehall Rd, Leeds LS12 1BE.

2. Information We Collect

We may collect the following types of information:

2.1 Information You Provide to Us

• Contact information (such as name, email address, phone number, and postal address)
• Information about your dog (such as breed, age, dietary requirements, and health considerations)
• Communications you send to us, including enquiries, feedback, and correspondence
• Order and transaction details if you purchase our products

2.2 Information We Collect Automatically

• Technical information, including your IP address, browser type and version, time zone setting, operating system, and platform
• Information about your visit, including the full URL clickstream to, through, and from our website, products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page

3. How We Use Your Information

We use your information for the following purposes:

• To provide and improve our products and services
• To process and fulfill your orders
• To respond to your enquiries and communicate with you
• To personalize your experience and provide tailored content
• To analyze and improve our website, products, and services
• To comply with our legal obligations

We process your personal information based on the following legal grounds:

• Performance of a contract with you
• Our legitimate interests in operating and improving our business
• Your consent, where applicable
• Compliance with legal obligations

4. Sharing Your Information

We may share your personal information with:

• Service providers who help us operate our business (such as payment processors, delivery services, and website hosting providers)
• Professional advisers (such as lawyers, accountants, and insurers)
• Regulatory authorities, law enforcement agencies, and other governmental bodies when required by law

We require all third parties to respect the security of your personal information and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal information for their own purposes.

5. Data Security

We have implemented appropriate security measures to prevent your personal information from being accidentally lost, used, or accessed in an unauthorized way. We limit access to your personal information to those employees, agents, contractors, and other third parties who have a business need to know.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

6. Data Retention

We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the information, and applicable legal requirements.

7. Your Rights

Under UK data protection laws, you have rights in relation to your personal information, including:

• The right to access your personal information
• The right to rectification of inaccurate personal information
• The right to erasure (the "right to be forgotten")
• The right to restrict processing
• The right to data portability
• The right to object to processing
• Rights relating to automated decision-making and profiling

To exercise any of these rights, please contact us using the details provided below. You will not have to pay a fee to access your personal information or to exercise any of your other rights. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

You also have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).

8. Cookies

We use cookies and similar tracking technologies to collect information about your browsing activities and to distinguish you from other users of our website. This helps us provide you with a good experience when you browse our website and allows us to improve our site.

You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

For more information about the cookies we use, please see our Cookie Policy.

9. Third-Party Links

Our website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in response to changing legal, technical, or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make.

You can see when this Privacy Policy was last updated by checking the "last updated" date displayed at the top of this Privacy Policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Civicrowe
No1, 26 Whitehall Rd
Leeds LS12 1BE
United Kingdom

Email: privacy@civicrowe.com
Phone: +441132430408