Terms of Use
Last Updated: January 23, 2026
1. Introduction
Welcome to Civicrowe ("we", "our", or "us"). These Terms of Use govern your access to and use of our website, products, and services. By accessing or using our website, you agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use our website or services.
We are a company registered in the United Kingdom, with our registered office at No1, 26 Whitehall Rd, Leeds LS12 1BE.
2. Changes to These Terms
We may revise these Terms of Use at any time by amending this page. Please check this page regularly to take notice of any changes we have made, as they are binding on you. The date at the top of these Terms of Use indicates when they were last revised.
3. Use of Our Website
3.1 Permitted Use
You may use our website for lawful purposes only. You agree not to use our website:
- In any way that breaches any applicable local, national, or international law or regulation
- In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect
- To transmit, or procure the sending of, any unsolicited or unauthorized advertising or promotional material
- To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware, or any other harmful programs
3.2 Intellectual Property Rights
We are the owner or the licensee of all intellectual property rights in our website and the material published on it. These works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our website for your personal use. You must not modify the paper or digital copies of any materials you have printed off or downloaded, and you must not use any illustrations, photographs, video or audio sequences, or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our website must always be acknowledged.
4. Products and Services
4.1 Product Information
We make every effort to accurately display the colors, textures, and sizes of our products. However, we cannot guarantee that your computer display of any color, texture, or size will be accurate.
All product descriptions, information, and materials shown on our website are provided for informational purposes only and do not constitute medical advice for either humans or animals.
4.2 Pricing and Payment
All prices are in Pounds Sterling (£) and include Value Added Tax (VAT) where applicable. We reserve the right to change prices at any time without notice.
Payment for all orders must be made at the time of ordering. We accept payment through the methods indicated on our website.
4.3 Ordering and Delivery
When you place an order, you are making an offer to purchase the products you have selected. We reserve the right to refuse any order you place with us.
Delivery times are estimates only and cannot be guaranteed. We are not liable for any delays in delivery that are beyond our control.
4.4 Cancellations and Returns
You have the right to cancel your order within 14 days from the day you receive your products, without giving any reason.
To exercise your right of cancellation, you must inform us of your decision by a clear statement. We will reimburse all payments received from you, including the costs of delivery (except for any supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We may deduct from the reimbursement a proportionate amount for any loss in value of the products supplied, if the loss is the result of unnecessary handling by you.
Please note that for hygiene reasons, we cannot accept returns of products that have been opened unless they are defective.
5. User Accounts
If you create an account on our website, you are responsible for maintaining the confidentiality of your account details and for restricting access to your computer to prevent unauthorized access to your account. You agree to accept responsibility for all activities that occur under your account.
We reserve the right to disable any user account at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms of Use.
6. Disclaimer and Limitation of Liability
The content on our website is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our website.
We make no representations, warranties, or guarantees, whether express or implied, that our website or the content on it is accurate, complete, or up to date.
To the extent permitted by law, we exclude all conditions, warranties, representations, or other terms which may apply to our website or any content on it, whether express or implied.
We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
- Use of, or inability to use, our website
- Use of or reliance on any content displayed on our website
- Any interactions you have with third parties as a result of using our website
We will not be liable for any loss of profits, sales, business, or revenue; business interruption; loss of anticipated savings; loss of business opportunity, goodwill, or reputation; or any indirect or consequential loss or damage.
Nothing in these Terms of Use excludes or limits our liability for death or personal injury arising from our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.
7. Indemnification
You agree to indemnify, defend, and hold harmless Civicrowe, its officers, directors, employees, agents, licensors, and suppliers from and against all losses, expenses, damages, and costs, including reasonable attorneys' fees, resulting from any violation of these Terms of Use or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing our website using your account.
8. Viruses
We do not guarantee that our website will be secure or free from bugs or viruses. You are responsible for configuring your technology to access our website. You should use your own virus protection software.
9. Linking to Our Website
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part where none exists.
10. Third-Party Links
Our website may contain links to third-party websites. These links are provided for your convenience to provide further information. They do not signify that we endorse these websites. We have no responsibility for the content of the linked websites.
11. Applicable Law and Jurisdiction
These Terms of Use, their subject matter, and formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.
12. Severability
If any provision of these Terms of Use is held by a court or other competent authority to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of these Terms of Use will continue in full force and effect.
13. Contact Us
If you have any questions or concerns about these Terms of Use, please contact us at:
Civicrowe
No1, 26 Whitehall Rd
Leeds LS12 1BE
United Kingdom
Email: info@civicrowe.com
Phone: +441132430408